All On Tick
General Terms and Conditions
1. Who Are We and Where to Find Information About Us
1.1 You can find all of our contact information on our website, www.allontick.co.uk and detailed in Section 3 below. Our website www.allontick.co.uk has a range of quality items for you to look at with accurate descriptions to the best of our knowledge before placing your order. Once you place your order you will receive an email confirmation of your order details which includes our full contact details.
1.2 We try our best to ensure that all information on our website, including description of our products and listed prices are accurate. However, if there is a mistake, we will try to resolve it as soon as possible and if we are aware that an error has affected your order we will do our best to let you know within a reasonable time.
1.3 We will do our best to check our website for viruses but cannot guarantee that the website is free of viruses or other malicious content.
2. Our Terms
2.1 These are the terms and conditions for credit agreements and purchases between you and All On Tick.
2.2 It is important to read and fully understand these terms before entering into a credit agreement with All On Tick. These terms tell you who we are, how we will provide products to you, how either party may change or end the contract and other important information. You are welcome to contact us to discuss these terms at any time.
3. How To Contact Us
3.2 You can contact us by phone on 01225 587052 or emailing [email protected].
3.3 If we need to contact you in relation to a purchase or credit agreement we will do so by telephone, email or writing to you at the postal address you provided to All On Tick when placing your order. We may occasionally contact you to discuss enquiries about future purchases you wish to make with us. You have the right to have your information removed from our system at any time as long as no active agreements are in place.
4. Our Contract with You
4.1 We will contact you via email to confirm your order and credit agreement. At the time you sign the agreement you are agreeing that you have read and agreed to these terms & conditions.
4.2 Your order counts as an offer to purchase the products from us. If we are unable to accept your order, we will inform you of this in writing or by telephone and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.3 Once we have confirmed your order and credit agreement, you will be sent an email with a link to an online portal. This will allow you to manage your credit agreement by seeing the number of instalments remaining, amount remaining, pay additional instalments to be able to arrange delivery of products earlier.
4.4 Acceptance of Your Order; we treat all customers fairly and do not carry out credit searches to allow all customers to be equal. Once you place your order, it is automatically accepted, and a contract will have been formed between us.
5. Our Products
5.1 Images of products on our website, emails and additional marketing are for illustrative purposes. Although the style and size of the product will be the same, colours may vary due to differences in computer monitors, phone screens and print to display the same colour. Your product may vary slightly from those samples and images. The samples provided to you are intended to give a general impression of the colour and pattern. When seen in a larger area some patterns and random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate items cannot be guaranteed.
5.2 The packaging of the product may vary from that shown in images and on our website.
5.3 If under unforeseen circumstances our supplier can not fulfil your order with the original product ordered. We will try our best to offer a replacement you are happy with and within the original price agreement. However, this cannot be guaranteed.
6. Providing the Products To You
6.1 Estimated delivery schedules are given in good faith but are not guaranteed times and should not be relied upon. We require a certain number of payments to be made before dispatching the product to ensure payments are affordable to you. You have the right to cancel the credit agreement at any time before delivery if you are worried or have difficulty paying the instalments.
6.2 If our supply of the products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.3 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier company will leave you a note informing you of how to rearrange delivery.
6.4 If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 9.2 will apply.
6.5 You are entering into a credit agreement including paying by instalments for a specified amount over a set period of time for up to 12 months.
6.6 Please check that the products you receive are the ones you ordered, the correct colour, size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts please contact us immediately.
6.7 We may need certain information from you so that we can communicate and supply the products to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the credit agreement, or continue to take instalment payments until the issue is resolved. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.8 We may have to suspend the supply of a product to update the product to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements.
7. Changing the Product Ordered
7.1 If you wish to make a change to the product you ordered, then please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your request. We will contact you to confirm whether you wish to go ahead with the change of product.
7.2 If we cannot make the change or the consequences of making the change are unacceptable to you, and to All On Tick then you may want to end the contract by notifying us in writing.
8. Your Right To End The Contract
8.1 Your rights when you end the contract will depend on what you have purchased, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract or to get the product repaired or replaced; or
(b) If you want to end the contract because of something we have done or have told you we are going to do; or
(c) If you have changed your mind about the product, you may be able to get a refund if you are within the cooling-off period (as set out in clause 7.2 below), but this may be subject to deductions and you will have to pay the costs of return of any goods.;
8.2 If you change your mind about a product within the 14 day cooling-off period, you can cancel your purchase and end your agreement only from the time you place your order to the time delivery is being arranged.
8.3 How to let us know if you have changed your mind, contact our Customer Service Team by calling 01225 587052 or filling in the online contact form at www.allontick.co.uk or by emailing us on [email protected] with your request to cancel.
8.4 Exclusions – There are certain circumstances where, at our sole discretion, we are not able to accept returns, cancel orders or offer a refund unless the product is faulty or unless there is any other breach of your statutory rights. These exclusions are as follows:
(a) where you do not have proof of purchase;
(b) where the product is returned without full packaging;
(c) where the product is not returned in a saleable condition.
(d) If the product has been used and not re-saleable.
8.5 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided.
The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(e) you have a legal right to end the contract because of something we have done wrong.
9. Returns, Cancellations and Collection of Items
9.1 We will pay the costs of return if the products are faulty or misdescribed.
9.2 If you are responsible for the costs of the return of a product and we are collecting the product from you, we will charge you the direct cost to us for collection. Where possible, this will be deducted from the refund due to you.
9.3 If you require All On Tick to collect your order, you can arrange this by calling 01225 587052 or sending an email to [email protected]. Please have your order reference available. You will be eligible for a collection charge unless the product is faulty or not as described, in which case All On Tick will cover the cost of return. Where a collection charge is applied, this will be deducted from the refund due to you. Collection of the product(s) will only take place from the delivery address to which they were delivered and will be subject to the following:
- You agree to ensure that there is suitable access to the chosen collection location;
- If our representative considers that collection from the room of your choice is likely to cause damage to the product(s) or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the product(s) in spite of such concern, but we will not be liable for any damage caused to your property or to the product(s) as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the product(s).
- You agree to give our representative all product(s) which are being returned, including all component parts of such product(s) and all related items or accessories (and if possible, the original packaging) which are included in the price of the product(s) being returned;
- A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your product(s);
- If you are not personally available to accept collection of the product(s), you may appoint someone else to do so on your behalf as long as there is an adult (aged 18+) capable of supervising collection on your behalf, and you agree that we will be entitled to rely on their instructions as if they were your own.
9.4 Orders that have not yet been dispatched can be cancelled by calling 01225 587052 or email us [email protected] or by using our Contact Page on www.allontick.co.uk. If your order has been dispatched, you will need to contact us immediately by calling 01225 587052 or emailing us at [email protected].
9.5 When contacting us, please have your order reference number ready so that we can assist you promptly. If you choose to email or write to us, remember to state which product(s) you would like to cancel or return.
9.6 If you have already received your order, it needs to be returned to All On Tick in full and re-saleable condition before the refund is made. We also ask that you return the original packaging. You agree to take reasonable care of the product(s) from the time that they are delivered to you until the time that they are returned. If you decide to return the product(s) to us after you have started to assemble them, then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item, please leave it assembled and contact us to let us know.
10. Refunds
10.1 We will make any refund due to you as soon as possible and within the following timelines:
- If you cancel your agreement within the 14 day Cooling-Off Period, after placing your order, we will refund all payments you have made.
- If you cancel your order after the 14 day Cooling Off period, but, before you have received delivery of your product(s), we will refund all payments you have made except for Payment One, the Non Refundable Deposit Payment, also detailed on our “Home Page” and “How To Order Page” of our website www.allontick.co.uk, and as set out in these Terms and Conditions.
10.2 You will be refunded to the original method of payment used at the time of purchase. We do charge a fee for the refund.
10.3 We have the right to reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable to us, we have the right to reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new,”, the packaging is damaged, or accessories are missing.
10.4 In some cases, no refund may be due because of the way you have treated the product. Our Customer Service Team can advise you on whether we are likely to reduce your refund.
11. Our Right To End The Contract
11.1 We may end the contract for a product at any time by writing to you if:
(a) you are in serious breach of the terms and conditions and do not make good the breach within 7 days of receiving written notice from us. For example, you do not make payment to us when it is due and within 7 days of our reminding you that payment is due.
(b) you give us materially false information which we have relied upon.
(c) you do not, within a reasonable time of us asking, provide us with information necessary for us to arrange a delivery and provide the products;
(d) you do not, within a reasonable time, allow us to deliver the products to you;
(e) you do not, within a reasonable time, allow us access to your premises to deliver the goods.
(f) any distress or execution is levied on your property or assets or a bankruptcy petition is presented against you, or you call a creditor meeting or execute an assignment for their benefit.
11.2 If All On Tick ends the contract in the situations set out in clause 10.1, you must not remain in possession of the goods without our consent. We will refund payments made in advance for products we have not provided as a result of you breaking the contract.
12. Compensate for Losses
12.1 We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected, it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (by law, the loss was unforeseeable).
- Caused by a delay due to an event outside of our control, as long as we have taken the steps set out in section 6.2, we are not responsible for delays outside of our control.
- Avoidable, something you could have avoided by taking reasonable action.
- A business loss, as it relates to your use of a product for the purposes of your trade, business, craft or profession.
13. Legal Duty To Supply
13.1 We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website
www.adviceguide.org.uk or call 03454 04 05 06.
13.2 If your product is goods, for example a TV, washing machine, the Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality.
During the expected life of your product your legal rights entitle you to the following:
13.3 All of our products are covered by a minimum 12 Month Warranty and will be replaced promptly.
- up to 30 days: if your item is faulty and cannot be repaired, you will receive a replacement.
- up to six months: if your faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
14. Price of Products Offered
14.1 We reserve the right to adjust prices, products and special offers at our discretion.
14.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change of the VAT rate takes effect.
14.3 If we accept and process your order where a pricing error is obvious and could reasonably have been recognised by you as a mispricing, we may end the contract, refund payments you have made.
15. Payments
15.1 Choose an agreement that suits your financial needs for either; Monthly or Weekly Payments.
15.2 The instalment payments are displayed on each product on our website www.allontick.co.uk.
Unless stated otherwise, all prices are inclusive of VAT.
15.3 The length of the credit agreement is 12 Months and is clearly displayed for you to view on each product of our website www.allontick.co.uk before you enter into an agreement.
15.4 The maximum number of instalments available is 12 within a duration of 12 months.
15.4 Payment One (non-refundable deposit) is due immediately upon your signature of the agreement. When you enter your Bank Card Details for Payments to be taken, Payment One will be taken to confirm your order.
15.5 We accept all major credit and debit cards, including VISA, VISA Electron, Mastercard, Maestro, American Express, Apple Pay and PayPal.
15.6 Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order, we will provide you with a full refund within 14 days of the order.
15.7 All later instalments are charged by a pre-authorised recurring charge to your debit card either weekly or monthly and on or around the same date upon you signing the agreement and entering your Card Payment details.
14.8 You can make overpayments at any time and also clear the balance by paying the full amount shown on your account balance.
15.9 The credit agreement is for a fixed amount as stated on your order and the agreement.
15.10 We will not charge any interest or admin charges on any credit agreements.
15.11 If your first payment declines, we have the right to reattempt up to 3 times in a 14-day period.
16. Missed and Late Payments Before Delivery of a Product
16.1 We constantly monitor all payments and if you have missed or continual late payments then we will contact you to discuss this in accordance with these terms and conditions and the right you/we have to cancel your order.
17. Missed and Late Payments After Delivery of Products
17.1 Once you have taken delivery the product is on loan to you, All On Tick are still the legal owner of the product delivered to you until you have completed all 12 of your Monthly Payments (instalments value).
17.2 If you still fail to bring your payments up to date, we will instruct a 3rd party (County Bailiffs) to arrange an appointment to visit you to discuss your current financial circumstances further.
18. Our Responsibility for Loss or Damage
18.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of All On Tick breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both parties knew it might happen, for example, if you discussed it with us during the sales process.
18.2 We only supply the products for Domestic and Private use. The products are not necessarily suitable for commercial use, particularly where there are different fire safety standards in respect of commercial uses, with which the products may not comply. If you are acting other than as a consumer then our liability is limited to the cost of replacing any defective product. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of revenue, profit, loss of rental income, loss of business, business interruption, anticipated saving, goodwill or loss of business opportunity, injury to your reputation or for any losses that are not reasonably foreseeable by both parties at the time your purchase is made or your order is placed and accepted.
18.3 Despite the limitations above, we do not in any way limit our liability to you for death, personal injury or fraud.
18.4 Where you buy as a Consumer, these general terms and conditions will not affect your rights under law which cannot be otherwise excluded. For more information, please contact your local Citizens Advice Bureau.
19. Waiver
If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions.
20. Other Important Terms
20.1 We may transfer our rights and obligations under these terms to another organisation.
20.2 You will need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
20.3 This contract is between yourself and All On Tick. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
20.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
21. Personal Data
21.1 How we use personal data you give us is set out in our Privacy Notice located for you to read on our website, https://www.allontick.co.uk/privacy-policy/.
21.2 You have the right to have your information removed from our system at any time as long as no active credit agreements are in place or you have outstanding payments still to pay.
22. Resolving Disputes
22.1 Our Customer Service Team can be contacted Monday-Friday between 09.00 to 17.00.
22.2 You can contact them via email [email protected] or telephone 01225 587052 or by visiting our website Contact Page to send a message https://www.allontick.co.uk/contact/.
22.3 We will always be happy to help and will do our best to resolve any problems you have with us, or our products as detailed in these Terms and Conditions.
22.4 If you are a consumer, these general terms and conditions, their subject matter and formation are governed by English law. You and we both agree that the courts of England and Wales will have non exclusive jurisdiction. If you live in Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
22.5 If you are a business, these general terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.